Application Process for Return Merchandise Authorization (RMA)
Antzer Tech provides repair and replacement service for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, a RMA number must have to be assigned to you before you can return your products to Antzer Tech. Please apply for this RMA number according to the procedure below. Alternately, you can also choose to apply for an RMA number through your contact salesperson directly:
>> Download RMA Request Form
(1) Sending Request
Please fill out the RMA Request Form with complete information about the product, including the model name, quantity, serial number and a description of defective cause. After completing all the information, please send directly to your contact salesperson.
(2) Reply RMA Number
Antzer Tech will set up a file and reply by your request with a corresponding RMA number after receiving the request. Customers need to fill out the RMA request form with all of the necessary information, including the RMA number as well as contact information and shipping address.
(3) Sending Back the RMA Item
The defective goods should be sent back to Antzer Tech within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA request form/Invoice/Packing). Send to following address:
Antzer Tech Co., Ltd. (Headquarters RMA Center)
Address: 7F-7, No 237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City, 221441, Taiwan
Tel: +886-2-7729-9223 Fax: +886-2-7746-9997
Attn: Antzer Tech Co., Ltd. / (Name of Customer’s Sales Manager)
(a) Customers are responsible for all shipping fees and insurance.
(b) If an RMA number was not applied beforehand, the RMA request form was not filled out properly, or the RMA number was not marked according to the regulations, Antzer Tech has the right to return the RMA in its original packaging.
(c) Please keep original package or better protection packing way in order to prevent any damage during transit. Antzer Tech has the right to reject and return the RMA as received in case the package improperly.
(d) Please include the related documents (RMA request form/Invoice/Packing list) in the package.
(e) After the RMA dispatched, please e-mail the related documents (Invoice/Packing List/airway bill) to Antzer Tech sales accordingly and notify that the RMA has been sent in order to track and receive the product.
(4) Receiving the RMA Item
Upon receipt of the goods, Antzer Tech will check and file the actual returned item and then notify the customers.
(5) Testing and Repair
Repair and testing of the goods will be applied, and Antzer Tech will return the RMA as soon as possible within 14 working days after receiving it. If there is any problems that cannot be fixed with this time frame, Antzer Tech will notify customers as early as possible.
(6) Return the Item to the Customer
RMA goods will be sent back to customers at the address specified on the RMA request form.
(a) Antzer Tech will be responsible for the sending fees and insurance.
(b) Antzer Tech can provide paid maintenance services for products out of the warranty period. If Antzer Tech chooses to provide repair services, the customer will be charged for the repair fees and component fees. Additionally, the needed repairing time depends on component acquisition.